Terms of service

Before you start exploring our online store, please take a moment to read our terms and conditions.

By using our website and making a purchase, you agree to be bound by these terms.
If you have any questions, feel free to contact us at info@josephinethelabel.com.

Josephine is a New Zealand owned and operated company.

We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

By placing an order, you agree to provide accurate and complete information, including billing and shipping details.
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
Once your order is placed, you will receive an order confirmation via email. This does not signify acceptance of your order but confirms that we have received it.

All purchases made within New Zealand include Goods and Services Tax (GST).

For international orders, there might be duties and taxes assessed by the destination country. Recipients are responsible for these fees upon delivery as they are not included in the product(s) price. Josephine doesn't have control over processing times or customs duty rates in each country.

We are unable to provide refunds for duties and taxes paid in the event of a return. If you're a resident of a country outside of New Zealand, you can inquire about tax refunds by getting in touch with your local customs office.

For orders headed to Australia and exceeding a value of $1,000AUD, duties and taxes will apply. To get an estimate of these charges, please reach out to your local customs office.

PAYMENT

Payment can be made via the methods specified on our website.
We use secure payment gateways to protect your financial information.
All payments are to be made in full, including postage charges via credit or debit card.
The amount billed to your credit card might be subject to adjustments caused by fluctuations in exchange rates. This is because we are headquartered in New Zealand, necessitating the conversion of your purchase to your currency on the date when the order is processed.

SHIPPING

We aim to process and ship orders as quickly as possible, but please allow for reasonable delivery times.
Shipping costs will be added to your order during the checkout process, and these costs are non-refundable.

RETURNS & EXCHANGES

We want you to be happy with your purchase. If you're not satisfied, please review our Returns and Exchanges Policy on our website for instructions on how to return or exchange items.

INTELLECTUAL PROPERTY

All content on our website, including images, logos, and text, is the property of Josephine and is protected by copyright and other intellectual property laws.

LIMITATION OF LIABILITY

We make every effort to provide accurate and up-to-date information, but we do not guarantee the accuracy, completeness, or reliability of any content on our website.
We are not liable for any indirect, special, or consequential damages arising from the use of our website or the products purchased.

AVAILABILITY

In the unlikely event that an item is paid for in full but is subsequently found to be out of stock, we will promptly notify you. You will then receive a full refund without delay. Your satisfaction is important to us, and we apologise for any inconvenience this may cause.

GOVERNING LAW

These terms and conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

CHANGES TO TERMS AND CONDITIONS

We may update or modify these terms and conditions from time to time. It's your responsibility to review them periodically.

Thank you for choosing to support Josephine.