Privacy policy

INTRODUCTION

Josephine values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our online store, contact us, or interact with Josephine.

INFORMATION WE COLLECT

We may collect personal information where necessary to provide our products and services to you.

This may include:

- Name
- Email address
- Phone number
- Shipping and billing address
- Order and purchase history
- Information you provide when contacting us or requesting customer support
- Marketing and communication preferences
- Device and browser information such as your IP address, browser type and website activity
- Information collected through cookies and similar technologies

Payments made through our online store are processed securely by our payment providers. Josephine does not directly store your full credit or debit card details.

In some circumstances, we may receive personal information about you from third parties or service providers. Where required by law, we will take reasonable steps to let you know that we have collected this information, why we collected it, how it may be used or shared, and how you can access or correct it.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

- Process, fulfil and deliver your orders
- Process returns, exchanges and store credits
- Communicate with you about your orders, enquiries or customer support
- Improve our website, products and customer experience
- Understand how customers use our website
- Help protect our website and business from fraud or misuse
- Send you marketing communications where you have subscribed or otherwise consented to receive them
- Meet our legal and regulatory obligations

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

DISCLOSURES OF INFORMATION

We may share your personal information with trusted third parties where necessary to operate Josephine and provide our services.

This may include:

- Ecommerce and website providers
- Payment processors
- Shipping and delivery providers
- Email and marketing platforms
- Analytics and advertising providers
- Technology and professional service providers

We only share personal information where reasonably necessary for these services or where required or permitted by law.

Some of our service providers may process or store personal information outside New Zealand. We take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable New Zealand privacy requirements.

We do not sell your personal information.

SECURITY MEASURES

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we use appropriate safeguards to protect your information, no online system or method of electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where we need to retain information to meet legal, accounting or business obligations.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to help our website function, understand how visitors use the site, improve your shopping experience and support marketing and advertising.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect how parts of our website function.

YOUR RIGHTS

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask us to correct information that you believe is inaccurate, incomplete or out of date.

You may also contact us if you have questions about how your personal information is being used or would like us to consider deleting information we hold about you. In some circumstances, we may need to retain certain information for legal, accounting or legitimate business purposes.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails.

CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.

The most current version will always be available on our website.

CONTACT US

If you have any questions or concerns regarding your privacy or this Privacy Policy, or would like to request access to or correction of your personal information, please contact us at:
info@josephinethelabel.com