Returns & Exchanges

We hope you love your Josephine pieces, but we understand that sometimes a style, size or proportion may not be quite right for you.

We’re pleased to offer complimentary returns and exchanges for eligible orders within New Zealand and Australia.

FULL PRICE PURCHASES

Full price items are eligible for a refund, exchange or store credit.

Please contact us within 7 days of receiving your order to request a return.

All returned items must be in their original, saleable condition, unworn, unwashed and with all original tags attached.

Items that have been worn, damaged, altered or washed cannot be accepted.

If a return is requested outside of the 7-day return window, we are unable to offer a refund.
At our discretion, we may be able to offer an exchange or store credit.

SALE & PROMOTIONAL PURCHASES

Items purchased at a discounted price are eligible for an exchange or store credit only, unless deemed faulty.

This includes:

• Items already marked down at the time of purchase
• Items purchased during a sitewide or limited-time sale
• Items purchased using a promotional discount or sale code

If an item purchased during a promotional period later returns to its original full price, the returns conditions that applied at the time of purchase will still apply.

STUDIO SALE

Items from the Studio Sale cannot be returned or exchanged for change of mind.

Studio Sale pieces, including samples and seconds, may have unique characteristics or minor imperfections. Where applicable, these will be clearly notedv in the individual product description before purchase.

PROMOTIONAL GIFTS

If your order included a complimentary gift as part of a promotional offer, the gift must also be returned if your return brings the final order value below the qualifying promotional threshold.

If the complimentary gift is not returned, its retail value may be deducted from the value of your refund or store credit.

HOW TO MAKE A RETURN OR EXCHANGE

To initiate a return or exchange, please email our Customer Care team at info@josephinethelabel.com within 7 days of receiving your order.

Please include your order number and the item you wish to return or exchange.

After your return has been approved, we’ll send you a return label along with instructions on where to send your item.

Returns must be lodged with the courier within 7 days of the return label being issued. Returns lodged after this 7 day period may no longer be accepted.

If you need additional time to return your item, please contact us before the 7 day return period has expired.

For exchanges, we’ll cover the cost of sending your replacement item to you.