Refund policy

If you are not completely happy with your order, we offer a full refund or exchange within 7 days from receiving the order. After this time frame, all purchases become final. To be eligible for a return, all items must be returned in a saleable condition, unworn, unwashed, and with all original labels attached. Any garments that have been worn, damaged, altered, or washed will not be accepted.

Please note that sale items cannot be returned for a refund unless deemed faulty. We understand that online shopping can be tricky, so if you are unhappy with a sale purchase, we will offer an exchange or store credit. The return of the original purchase is the customer's responsibility, and the customer is liable for postage costs.

Please contact our Customer Care team at info@josephinethelabel.com within the 7-day period stated above if you wish to return or exchange an item. We will need your order number and a brief description for the return/exchange. Any return costs will be the responsibility of the customer; however, if you’re making an exchange, to make things a little easier, we will be happy to deliver the exchanged order at our cost. Once we receive your email with your order number and the brief description for the return/exchange, we will advise you where to send the item.